Do you have a plan for your digital assets?

digital accounts

Having a plan for your loved ones to access your digital asset accounts is an important and often overlooked part of estate planning. As I wrote in my recent blog about the role social media plays in our lives, most people have picked up social media accounts whether it be TikTok for younger generations, Snapchat, Instagram or even the recent increase in the use of Facebook from the Baby Boomer generation. The following shows the reach of social networking used by Seniors and Baby Boomers in the US during 3rd quarter 2020.

Statistic: Reach of leading social networking sites used by Baby Boomer and Senior online users in the United States as of 3rd quarter 2020 | Statista
Find more statistics at

Most clients have a number of online accounts for both the social and financial aspects of their lives. These accounts are protected with personal passwords which phones and computers require for access to control the stored information, pictures and/or emails. To keep track of these passwords, some people use a password protector software program like 1Password or LastPass or maybe even Google’s password storage software. While these online options are easy and probably the safest ways to store passwords, we don’t often have this information backed up anywhere. Rarely is a copy of a password book stored in a deposit box at the bank nor are spouses and children given access to the passwords stored in the cloud. This has problematic implications.

It is important to realize that if something were to happen to the individual owner of the account, and these backup options are not in place, it can be a difficult process for loved ones to unlock and gain access to online accounts. There can be some significant roadblocks that impede the process both in the short term and possibly permanently. Your stored information or pictures may be lost, as well as have a continued online presence on social media long after you have passed, which can be difficult for family and friends.

Nick Beis, Vice President of Advanced Planning at Fidelity, explains, “Attempting to gain access to a deceased person’s digital accounts without lawful consent may involve a court battle with an online account service provider, which has the potential to cost a lot of money.” This is due to criminal laws as well data privacy laws. From the criminal side, state and federal laws prohibit unauthorized user access to computer and other online personal data. While the intention of the law is good and helps protect consumers from identity theft and other issues, it creates problems for family when they want to logon to digital assets. The data privacy laws are also an issue because federal data privacy laws prohibit online account service providers from giving up information and access to accounts without the owner’s consent. We have seen a lot of this even on the news with Apple not releasing phone records of those deceased or even criminals as it violates certain rights. This is why it is important to have some type of strategy in place to allow those closest to you to have access to your digital accounts in the event they need access to them.

There are some key ways to prepare for this both individually and with an attorney. When preparing your will, an attorney should include language giving lawful consent for a few disclosed people to access your online information. Another method is to make a physical list of your digital assets along with the account passwords, and then let the people you trust know where to find them. A negative to this method is how often the password list may become outdated as you update certain passwords.

Estate planning can be both a complex issue and a morbid one that people procrastinate on or don’t want to address. However, even those who have thorough wills, power of attorneys, healthcare directives, or even trusts might not delve into the issue of digital assets. It is important to make sure that your estate planning is updated and that family members and loved ones know not only how you want your physical assets to be distributed, but also how to access your photos, emails, notes and other online information.

Matthews Barnett, CFP®, ChFC®, CLU®

Financial Planning Specialist

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